microsoft outlook support and recovery assistant

We check DNS, check the profile, size of the OST, Windows updates, AV, OS version etc.

The tool is called Microsoft Support and Recovery Assistant for Office 365.Īs an Administrator, when we have an issue, we start with the basics. Not a lot of people I came across during issues with Office 365, either setup, configuring a profile or recreating a profile uses this tool but has been there for some time. Office 365 has been prepared to assist in configuring, migrating and also troubleshooting. If I’d run this at the start of the Office 2016 deployment during testing, it would have given me a better idea of potential issues that might come up.With a lot of consumers moving into the cloud. This tells you how to toggle that setting if you’d rather the deleted items go to the other person’s mailbox, which removes the need for the delegate to have access to someone else’s deleted items. I had noticed in Outlook 2016 by default, that users had sometimes mentioned they could no longer delete items from mailboxes they only had Inbox access to, and I assumed this was a change in behavior from Outlook 2010. The link goes here which then goes into details about the problem. But, from the results I see, I’d say everyone should run this tool regardless!įor example, my scan came up with this as one of the issues found:

It takes a few minutes to run, but will identify a bunch of possible issues you may have. The article above has a step by step guide for scanning Outlook for problems. I was just made aware of this useful tool by Microsoft Support – the Microsoft Support and Recovery Assistant for Office 365 (also known as ‘SaRA’).Įven better, it’s not just for Office 365, other Office products can be scanned using this tool such as Outlook in Office 2010, 20.

Microsoft outlook support and recovery assistant